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In time, this will drive quality up and prices down. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. By giving patients the ability to see and choose, we give them power. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. Zocdoc’s mission is to give power to the patient. Which means they are expected to accept the unacceptable.

But in healthcare, patients lack market power. In any other consumer industry, the companies delivering such a poor customer experience would not survive. Then wait in a room solely designed for waiting. Then wait weeks for the privilege of a visit. In their time of need, they call down outdated insurance directories. He says once patients use Zocdoc they are “repeat customers.” Doctors pay a flat yearly fee of $3,000 and “love the service,” according to Kharraz because “it improves the way their business works, making sure they see patients every hour of the day that they’re available.Healthcare should work for patients, but it doesn’t. Kharraz says it’s a win-win for doctors and patients. A Zocdoc user typically gets to see a physician within 24 hours. More than six million patients use Zocdoc every month and are able to book more than 1,800 different types of medical procedures across 50 specialties. Zocdoc’s services are available all across the United States. “There needs to be a completely seamless experience so that you can focus all your energy on getting better, instead of how to actually get in front of a doctor.” “The thinking is that in the long run, health care needs to be as convenient as calling a car or ordering something online,” says Kharraz, who for years was a practicing physician before becoming an entrepreneur. The New York-based company does for physician appointments what Expedia (EXPE) and do for booking travel and hotels. Ten years ago he cofounded Zocdoc, an online service that allows individuals to find a doctor and book an appointment as early as in 24 hours.

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